Upgrading, Downgrading, Canceling, Adding New Services

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Upgrading/Ordering New Services


Downgrading/Canceling Service

For the sake of keeping information clean and logged in a consistent system, there is one and only one way to cancel your account. That is by contacting http://support.ubiquityservers.com using the email address your account is under - with the following information (our staff will ask for any information left out).


  • Your name
  • The IP or device tag of which server you want to cancel
  • The last date you would like to have service (your cancellation MUST be filed 72 hours in advance of this date)
  • Why you are canceling (we won't pry - but we're a very service-oriented company and always want to know why someone leaves)
  • Security verification: last 4 digits of your credit card or last paypal transaction ID (can be checked by logging into paypal.com and clicking on view details next to the transaction), as well as the most recent invoice ID you received (can be checked in your mail or in https://my.ubiquityhosting.com panel)


There are a few extra steps for colocation clients

  • Let us know what day you would like to arrange for pick-up, or where you would like the server sent back to
  • There are relevant remote hands fees and shipping costs should you not provide your own shipping label (see this section for details)


In line with our Terms of Service - cancellations MUST be made at least 72 hours prior to a server's renewal date so that our staff has adequate time to process the cancellation and make preparations for re-provisioning. There are no exceptions to this policy.

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